The following reviews have been submitted by past guests and reflect their genuine feedback. From time to time, we may fall short in our pursuit of 100% guest satisfaction, but we hope that our pro-active approach in dealing with customer feedback demonstrates our continuing drive to improve our guest experience.
5.0
08.08.2010
Michael, DERRY
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Thank you for my recent stay at Days Hotel Dublin Airport. I really enjoyed it.
Response: Dear Michael
Thank you for your feedback, i am delighted to hear that you enjoyed your stay and look forward to welcoming you back to stay with us in the near future.
Kind regards
Mark Williams
General Manager
5.0
04.08.2010
NIAMH, TRALEE
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: lovely hotel and rooms very well kept and clean great value for money cheapest hotel near airport as their was a group of 11 travelling in our party will stay here again when travelling to dublin
Response: Dear Niamh
Thank you for your feedback, i am delighted to hear that you enjoyed your stay and look forward to welcoming you back to stay with us in the near future.
Kind regards
Mark Williams
General Manager
5.0
02.08.2010
James, Sligo
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Bar staff working on that night so kind.
thanks again.
Response: Dear James
Thank you for taking the time to send your comments, i will pass your kind words onto the bar staff working on the night of your stay, great to see that you enjoyed your stay and i hope to welcome you back to stay with us in the near future.
Kind regards
Mark Williams
General Manager
4.0
02.08.2010
martha, chokoloskee
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: I was stranded for an extra 5 days due to the volcano. The staff went out of their way to make my extra days comfortable and pleasant. I have stayed here a few times and the staff has always been friendly and efficient.
Response: Dear Martha
Thank you for sending your feedback , i am sorry to hear that you were stranded due to the volcano, i hope that you werent inconvenienced too much and am glad to hear that you enjoyed your time with us and tnat the staff went out of their way to assist you. I will pass your kind words onto the team here and hope to welcome you back in the near future.
Kind regards
Mark Williams
General Manager
4.0
22.07.2010
elaine, midleton
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Comfort of accommodation
Overall service and staff friendliness
Comments: use of car park while on holiday flying to and from dublin airport was very convenient. well worth the money.
Response: Dear Elaine
Thank you for taking the time to send your feedback, i am delighted that you found our park & Fly service to be useful and hope that you will return to use our services in the near future.
Kind regards
Mark Williams
General Manager
4.0
21.07.2010
Paul, Watergrasshill
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Parking was a bit of a mess, maybe let guests know they have to come to reception first?
Other than that staff were helpful and rooms were of a higher standard than I expected.
Very good value for money.
Response: Dear Paul
Thank you for your feedback, we encourage our guests to park their car on the surface car park prior to checking in and then advise the locations of our two underground car parks during check in, i apologise if this caused some inconvenience for you, i am delighted to hear that you found our rooms to be of a high standard and that overall the hotel provided good value for money.
Kind regards
Mark Williams
General Manager
5.0
20.07.2010
Fabien, Cergy
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear Fabien
Thank you for sending your feedback, i am delighted to see that your stay was enjoyable and hope to welcome you back to stay with us in the near future.
Kind regards
Mark Williams
General Manager
5.0
19.07.2010
james, croom
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments:
Response: Dear James
Thank you for taking the time to send your feedback, i am delighted that you have enjoyed your stay and hope to welcome you back in the near future.
Kind regards
Mark Williams
General Manager
5.0
10.07.2010
YVONNE, LONGFORD
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: THOROUGHLY RECOMMEND THIS HOTEL FOR LOCATION TO AIRPORT, VALUE FOR MONEY AND HAS EVERYTHING ONE COULD WANT FOR A SHORT STAY WHICH OURS WAS. WILL BE BACK
Response: Dear Yvonne
Thank you for your kind words, i appreciate that you will recommend the hotel and look forward to welcoming you back to stay with us in the near future.
Kind regards
Mark Williams
General Manager
5.0
09.07.2010
Daniel, Belfast
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Comments: Reception staff were very helpeful when airport shuttle did not turn up - quickly arranged a taxi at hotel's expense.
Thank you for providing a (Gideon) Bible in the room - much appreciated.
A very efficient service at a great price.
Would use it again, and would recommend it.
Response: Dear Daniel
Thank you for your feedback, i am glad to hear that you found the hotel to be efficient at a great price and appreciate that you will recommend and use us again in the future.
Kind regards
Mark Williams
General Manager
